Orders are usually delivered within 15-25 business days.

For refund/return requests, contact us via email at care@dazia.in or visit Contact Us

DAZIA offers a 30-day return, refund, exchange, and replacement policy starting from the date of delivery.

All returns are subject to inspection and must comply with the conditions mentioned below:

• Return Period: Returns, refunds, exchanges, or replacements can be requested within 30 days from the date of delivery.
  
• Condition of Product: All items must be in their original packaging, including DAZIA boxes, envelopes, and certificates.
  
• Inspection: DAZIA reserves the right to verify the condition of returned products before processing any refund or exchange.
  

Refund Scenarios

• Unopened Package (100% Refund):
  If the customer has not opened the package and the item remains sealed and bubble-wrapped, they are eligible for a 100% refund of the returned item value.
  
  
• Used or Opened Jewellery (Partial Refund + Coupon):
  1. If the jewellery has been opened or used, DAZIA will process a 70% refund of the returned item value, as per the customer’s choice, to their bank account using the bank account details, UPI ID, or UPI QR Code.
  
  2. In addition, the customer will receive a DAZIA coupon code worth 30% of the order value, redeemable on future purchases.
  
  
• Refund Timeline:
  Refunds are processed within 7 working days after the returned item passes the quality inspection.
  
  
• Return Assistance:
  For any queries or to initiate a return, please reach out to us at care@dazia.in.

To keep your jewelry looking its best, we recommend the following care instructions:

• Avoid exposure to chemicals such as chlorine, perfumes, and cleaning agents.

• Remove jewelry before bathing, swimming, or engaging in physical activities to prevent scratches and impacts.

• To clean your jewelry, use a soft, lint-free cloth.

• It's best to store your jewelry in a dry, air-tight container when not in use.