Refund policy
At DAZIA, we deeply value our customers and want you to cherish your purchases without the worry of being stuck with something that doesn't meet your expectations. We understand the challenges of online shopping, and we're committed to providing exceptional service to ensure your satisfaction with every purchase.
DAZIA offers a 30-day return, refund, exchange, and replacement policy starting from the date of delivery.
All returns are subject to inspection and must comply with the conditions mentioned below.
Return Period
Returns, refunds, exchanges, or replacements can be requested within 30 days from the date of delivery. To start a return, email care@dazia.in to receive a Return Authorization (RA) and shipping instructions — please do not send items back without an RA, as we can't guarantee they'll be processed. Once an RA is issued, the item must be shipped back to us within 10 days.
Condition of Product
All items must be returned in their original packaging, including DAZIA boxes, pouches, and certificates.
Inspection
DAZIA reserves the right to verify the condition of returned products before processing any refund, exchange, or replacement.
Refund Scenarios
Unopened Package (100% Refund) If the customer has not opened the package and the item remains sealed and bubble-wrapped, they are eligible for a 100% refund of the returned item's value.
Used or Opened Jewellery (Partial Refund + Coupon)
- If the jewellery has been opened or used, DAZIA will process a 50% refund of the returned item's value to the customer's original payment method (see Refund Method below).
- In addition, the customer will receive a DAZIA coupon code worth 20% off their next purchase.
Refund Method
Refunds are issued to the original payment method used at checkout (credit/debit card, PayPal, Apple Pay, Google Pay, or Shop Pay). This is standard practice for card-network compliance and is also what protects you from a fraud/chargeback standpoint — funds should return to where they came from.
If the original payment method can no longer accept a refund (e.g., an expired or closed card), we'll offer the customer a choice between:
- A DAZIA store credit (issued instantly, no processing fees), or
- A bank/wire transfer to the customer's account (available for orders originally paid via bank transfer, or as a fallback; international wire fees may apply and will be disclosed upfront).
Refunds are issued in the currency originally charged. Due to currency conversion and exchange-rate fluctuation, the amount your bank or card issuer credits you may vary slightly from the original charge — this is outside DAZIA's control.
Refund Timeline
Refunds are processed within 7 business days after the returned item passes quality inspection. Once processed, it may take an additional 3–10 business days for the credit to appear on your statement, depending on your bank or card issuer. If you haven't received your refund after that window, contact us at care@dazia.in so we can investigate.
Damaged or Defective Items
If you receive a damaged or defective item, contact us at care@dazia.in within 48 hours of delivery, with photos of the item and packaging. We use carrier tracking and delivery confirmation timestamps when reviewing damage claims.
Chargebacks & Payment Disputes
We'd always rather resolve an issue directly than have you go through your bank — if something's wrong with your order, please contact care@dazia.in first so we can make it right quickly. Initiating a chargeback with your bank or card issuer before contacting us may delay resolution, since the dispute process runs through your financial institution rather than DAZIA directly.
Return Assistance
For any queries or to initiate a return, please reach out to us at care@dazia.in.
Feedback
We value your feedback and are always striving to improve. Please feel free to email us at care@dazia.in with any feedback, questions, or concerns. Your input is essential in helping us enhance our services.
Updated on 25th July 2026