Refund policy
At DAZIA, we deeply value our customers and want you to cherish every purchase.
We want you to love your jewelry. That’s why we offer a 70-Day Money-Back Guarantee, giving you the longest return window in lab-grown diamond jewelry. If you’re not completely satisfied, you can return your item in its original condition within 70 days of shipping for a full refund or exchange.
All returns are subject to inspection and must comply with the conditions outlined below.
Return Period
Returns, refunds, or exchanges may be requested within 70 days from the date your order is shipped.
To start a return, email care@dazia.in to receive a Return Authorization (RA) number and shipping instructions. Please do not send an item back without an RA, as we cannot guarantee that unauthorized returns will be accepted or processed.
Once an RA is issued, the item must be shipped back to us within 10 days.
How to Return Your Order
Step 1: Initiate Your Return
Contact our customer service team at care@dazia.in and provide your order details and reason for the return.
Once your return is approved, we will send you a Return Authorization number and the applicable return-shipping instructions. Items sent without prior authorization may not be accepted or processed.
Step 2: Prepare Your Return
Include all original packaging and paperwork supplied with your order, including DAZIA boxes, pouches, invoices, certificates, grading reports, authenticity documents, and any other accompanying materials.
Securely place the jewelry in its original box and then inside a protective shipping box.
Step 3: Ship Your Return
Follow the shipping instructions provided by DAZIA via email. We will confirm the approved carrier, such as UPS or FedEx, and provide the applicable instructions after reviewing your return request.
Hand the parcel to the specified carrier or a staffed carrier location and obtain a dated drop-off receipt containing the tracking number. Retain this receipt as proof of shipment until your return has been completed and your refund or exchange has been processed.
Condition of Returned Products
All returned items must be in their original, unworn, unused, and unaltered condition.
They must be accompanied by all original packaging and paperwork, including DAZIA boxes, pouches, invoices, certificates, grading reports, authenticity documents, and any other materials supplied with the order.
Items showing signs of wear, damage, alteration, misuse, removal or substitution of stones, or damage not attributable to DAZIA may be refused or may not qualify for a full refund or exchange following inspection.
Due to their personalized or altered nature, the following items are not eligible for return, refund, or exchange unless they arrive damaged, defective, or materially different from the confirmed order:
- Items engraved, resized, modified, altered, or personalized at the customer’s request.
- Items that have previously been exchanged or replaced.
Cancellation or modification requests for personalized or custom orders must be submitted before production begins. Once production, engraving, resizing, or customization has commenced, the order cannot be cancelled or returned due to a change of mind.
Inspection
DAZIA reserves the right to inspect and verify the condition of all returned products before approving a refund or exchange.
We will notify you after your return has been received and inspected.
Full Refunds
Eligible items returned in accordance with this policy qualify for a full refund of the amount paid for the returned item.
The refund will be issued to the original payment method used at checkout.
Exchanges
Eligible items may be exchanged within the 70-day return period.
To request an exchange, contact care@dazia.in before returning your item. Our customer service team will provide instructions and assist you with selecting the replacement item.
Any difference in price between the original and replacement items will be collected or refunded, as applicable.
If the requested replacement item is unavailable, you may select another eligible item or receive a full refund.
Lifetime Warranty and Complimentary Ring Resizing
We stand behind the quality of our craftsmanship. Every DAZIA piece comes with a Lifetime Warranty against manufacturing defects.
If you experience an issue caused by a manufacturing defect in the setting or structure of your jewelry, contact our support team at care@dazia.in, and we’ll take care of it.
We’re also here to make sure your jewelry fits just right. U.S. orders include one complimentary ring resizing within 12 months of shipment.
To request your complimentary resizing, contact care@dazia.in with your order details, and our support team will guide you through the process.
The Lifetime Warranty is separate from the 70-Day Money-Back Guarantee and continues after the return period has ended.
Refund Method
Refunds are issued to the original payment method used at checkout, including credit or debit card, PayPal, Apple Pay, Google Pay, or Shop Pay.
If the original payment method can no longer accept a refund, such as an expired or closed card, we will offer a choice between:
- DAZIA store credit, issued promptly and valid for 90 days from the date of issue.
- A bank or wire transfer to the customer’s account. International wire-transfer fees, if applicable, will be disclosed in advance.
Refunds are issued in the currency originally charged. Due to currency conversion or exchange-rate fluctuations, the amount credited by your bank or card issuer may vary slightly from the original charge. These differences are outside DAZIA’s control.
Refund Timeline
Refunds are processed within seven business days after the returned item passes quality inspection.
Once processed, it may take an additional 3–10 business days for the credit to appear on your account, depending on your bank or payment provider.
If you have not received your refund after this period, contact us at care@dazia.in so we can investigate.
Damaged or Defective Items
If you receive an item that is damaged, defective, or materially different from your confirmed order, contact us at care@dazia.in within 48 hours of delivery.
Please include photographs of the item and its packaging. We may use carrier tracking information and delivery-confirmation timestamps when reviewing damage claims.
Chargebacks and Payment Disputes
We would always prefer to resolve an issue directly. If something is wrong with your order, please contact care@dazia.in first so our team can assist you.
Initiating a chargeback before contacting us may delay the resolution because the dispute will be handled through your financial institution rather than directly by DAZIA.
Return Assistance
For questions or assistance with a return, refund, or exchange, contact us at care@dazia.in.
Feedback
We value your feedback and continually strive to improve our products and service.
Please email care@dazia.in with any feedback, questions, or concerns. Your input helps us improve the DAZIA experience.
Updated on 26 August 2026