Terms and Conditions

At DAZIA, we deeply value our customers and want you to cherish your purchases without the worry of being stuck with something that doesn't meet your expectations. We understand the challenges of online shopping, and we're committed to providing exceptional service to ensure your satisfaction with every purchase.

DAZIA offers a 30-day return, refund, exchange, and replacement policy starting from the date of delivery.

All returns are subject to inspection and must comply with the conditions mentioned below.

Return Period

Returns, refunds, exchanges, or replacements can be requested within 30 days from the date of delivery. To start a return, email care@dazia.in to receive a Return Authorization (RA) and shipping instructions — please do not send items back without an RA, as we can't guarantee they'll be processed. Once an RA is issued, the item must be shipped back to us within 10 days.

How to Return Your Order

Step 1: Initiate Your Return
Contact our customer service team at care@dazia.in to request a return. Once your return is approved, we will provide you with return shipping instructions and a Return Authorization number. Items sent without prior authorization may not be accepted or processed.

Step 2: Prepare Your Return
Include all original packaging and paperwork supplied with your order, including DAZIA boxes, pouches, invoices, certificates, grading reports, authenticity documents, and any other accompanying materials. Securely place the jewellery in its original box and then inside a protective shipping box.

Step 3: Ship Your Return
Follow the shipping instructions provided by DAZIA via email. We will confirm the approved carrier, such as UPS or FedEx, and provide the applicable shipping instructions after reviewing your return request. Hand the parcel to the specified carrier or a staffed carrier location, and obtain a dated drop-off receipt containing the tracking number. Retain this receipt as proof of shipment until your return and refund have been completed.

Condition of Returned Product

All returned items must be in their original, unworn, unused, and unaltered condition and must be accompanied by all original packaging and paperwork, including DAZIA boxes, pouches, invoices, certificates, grading reports, authenticity documents, and any other materials supplied with the order.

Items showing signs of wear, damage, alteration, misuse, removal or substitution of stones, or damage not attributable to DAZIA may be refused or may receive a reduced refund after inspection.

Due to their personalised or altered nature, the following items are not eligible for return, refund, or exchange unless they arrive damaged, defective, or materially different from the confirmed order:

• Items that have been engraved, resized, modified, altered, or personalised at the customer's request; and
• Items that have previously been exchanged or replaced.

Cancellation or modification requests for personalised or custom orders must be submitted before production begins. Once production, engraving, resizing, or customisation has commenced, the order cannot be cancelled or returned for a change of mind.

Inspection

DAZIA reserves the right to verify the condition of returned products before processing any refund, exchange, or replacement.

Refund Scenarios

Returns (Partial Refund + Coupon)

As all DAZIA pieces are made-to-order, returned items are eligible for a 20% refund of the returned item's value, processed to the customer's original payment method (see Refund Method below).

In addition, the customer will receive a DAZIA coupon code worth 20% off their next purchase.

Exchanges

As all DAZIA pieces are made-to-order, we do not offer exchanges. Every exchange is processed as a separate return under the Refund Scenarios below, regardless of the reason for the return.

Refund Method

Refunds are issued to the original payment method used at checkout (credit/debit card, PayPal, Apple Pay, Google Pay, or Shop Pay). This is standard practice for card-network compliance and is also what protects you from a fraud/chargeback standpoint — funds should return to where they came from.

If the original payment method can no longer accept a refund (e.g., an expired or closed card), we'll offer the customer a choice between:

• A DAZIA store credit (issued instantly, no processing fees, valid for 90 days from issue date), or
• A bank/wire transfer to the customer's account (available for orders originally paid via bank transfer, or as a fallback; international wire fees may apply and will be disclosed upfront).

Refunds are issued in the currency originally charged. Due to currency conversion and exchange-rate fluctuation, the amount your bank or card issuer credits you may vary slightly from the original charge — this is outside DAZIA's control.

Refund Timeline

Refunds are processed within 7 business days after the returned item passes quality inspection. Once processed, it may take an additional 3–10 business days for the credit to appear on your statement, depending on your bank or card issuer. If you haven't received your refund after that window, contact us at care@dazia.in so we can investigate.

Damaged or Defective Items

If you receive a damaged or defective item, contact us at care@dazia.in within 48 hours of delivery, with photos of the item and packaging. We use carrier tracking and delivery confirmation timestamps when reviewing damage claims.

Chargebacks & Payment Disputes

We'd always rather resolve an issue directly than have you go through your bank — if something's wrong with your order, please contact care@dazia.in first so we can make it right quickly. Initiating a chargeback with your bank or card issuer before contacting us may delay resolution, since the dispute process runs through your financial institution rather than DAZIA directly.

Return Assistance

For any queries or to initiate a return, please reach out to us at care@dazia.in.

Feedback

We value your feedback and are always striving to improve. Please feel free to email us at care@dazia.in with any feedback, questions, or concerns. Your input is essential in helping us enhance our services.

Updated on 7th August 2026